Frontline Supervisor Development
I received a call this week from a potential manufacturing client looking to develop their new supervisors. I love getting these calls, by the way, because I’ve got the solution ready to go.
We talked about helping them set expectations, hold folks accountable…recognize employees…hold difficult conversations with confidence…and the list goes on. There is a lot to being a supervisor, and I’m so excited they reached out to me. Eleven of my corporate years were spent in manufacturing developing leaders. I’ve got great stories to go along with my content and more importantly, I pride myself in getting the best stories shared among my learners.
Here's an outline for effective and fun frontline leader development:
Module 1: Communication Styles & Effective Communication
Summary: The basis for this module is the DISC Profile which helps participants think about how to leverage the strengths of their style as well as how to communicate to others who are not like them. This module further covers the essentials of successful interpersonal communication from being a good listener to managing non-verbal communication.
As a result of this training, the learner will be able to:
Consider the fact that everyone has different communication needs.
Plan different ways to communicate with people who have different styles from their own.
Improve their influencing skills through more effective communication.
Reduce conflict and encourage an inclusive work environment.
Module 2: Essential Skills for Supervisors
Summary: Learners reflect on what good looks like with regards to leading people. They explore how to create a culture of accountability and influence workplace safety as a value.
As a result of this training, the learner will be able to:
Think critically about their role as a supervisor and understand the transition from peer to boss.
Articulate the difference and practice as a coach, mentor or supervisor.
Create and execute on Individual Development Plans.
Delegate work.
Hold individuals and a team accountable for results by ensuring they understand the “why” behind the ask.
Module 3: Supervisory Conversations
Summary: This module focuses on practicing a variety of supervisory conversations utilizing an organized framework that models empathy and respect for the employee while still driving home the heart of the message.
As a result of this training, the learner will be able to:
Give and receive feedback. Identify opportunities every day to give feedback.
Understand the benefits and pitfalls of conflict and develop a framework for dealing with conflict.
Conduct effective difficult conversations around the need for performance improvement, policy violations, and safety concerns.
Does your frontline leader development incorporate practice and teaching others? Would you like a 75% retention rate from your training program? Let’s talk! susan@talent-advamcement.com
